Return Policy
When making a return, we’ll always issue you a refund for any orders that don't meet your standards within 30 days of delivery.
Returns for Defective or Incorrect Items
If you receive a defective product or an item that is different from what you ordered, please contact our customer support team within 7 days of receiving the product. We will provide instructions for returning the item and arrange for a replacement or refund.
Returns for Other Reasons
If you wish to return a product for reasons other than defects or errors on our part, please follow these steps:
Contact our customer support team within 30 days of receiving the product to initiate the return process;
Ensure the product has not been used or altered; &
Arrange and pay for the return shipping;
Once we receive and inspect the returned product, we will process the refund within 1-3 business days.
Return Address
T&M Shops LLC
10028 Calava Ct
Union, KY 41091
Contact Us
If you have any questions or need further assistance regarding returns, please contact our customer support team at info@trekaza.com.
Replacements
If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued.
If your order has been in transit longer than 5 days outside of the estimated delivery window, we will issue a replacement order to be shipped.
Note: Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.